Your Golf Travel.com Employment Opportunity

Position : Golf Sales Consultant
Reports to: Director of Sales

Role Overview

As a Sales Consultant you will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their golf holiday.

Your Golf Travel aims to offer more than just a booking service. Armed with exceptional venue and product knowledge, our sales team offer a consultancy service for golfers looking to book their next golf holiday. Sales Consultants are expected to establish the client's individual requirements and make recommendations accordingly.

Key Responsibilities

- Selling golf holidays via inbound / outbound leads (Target led)
- Phone calls (receiving & making calls to clients and venues, minimum numbers in place)
- Emails (quotes to clients and communication with the venues)
- Calculating costs & preparing package quotes
- Managing customer accounts on the Your Golf Travel Database
- Confirming all bookings with venues and customers
- Collecting customer feedback
- Dealing with amendments to booking details where necessary (tee times, group numbers, etc...)
- Provide an after sales service to clients by organising any extras (transfers, car hire, etc...)

Although comprehensive venue and sales training is provided, ideally you would have worked in a sales environment previously to ensure that you have the skillsets needed to succeed in this role. Mentoring, formal training and venue visits form part of your ongoing training.

Your Golf Travel.com prides itself on the service it provides to its clients, and this position is therefore central to achieving these high standards. As well as providing a sales role, you will be responsible for managing customer and supplier relationships and dealing with issues confidently and efficiently. You should adopt a proactive attitude to the role and be able to use your initiative to solve arising issues. Managing customer expectations is key and should be your main objective in dealing with any problems that occur.

Being in a frontline, customer focused environment, quick service, good communication skills and knowledge are crucial. We are looking for enthusiastic, personable and well-organised people who work well in a team. A positive attitude is essential to succeed in this very rewarding role. A passion for golf, or a good knowledge of the game, is essential to assist you in building rapport with our clients. You will also have good knowledge in the Microsoft Office packages. Fluency in any European languages especially French, Spanish or Portuguese would be useful.

Company Profile

Your Golf Travel.com is regarded as Europe's fastest growing and most dynamic golf travel company. Established in 2005, we are specialists in organising golf holidays throughout the UK and Europe. Currently we have over 30 staff based at our office in Farringdon, London and last year booked over 25,000 golfers.

We are members of ABTA and Official Travel Partner to both London Golf Show and NEC Golf Show.

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